Do you ship to my country?
We are registered with IOSS so orders shipping to the EU amounting below EUR150 would be charged VAT at checkout and you would not be charged VAT again by your local customs authority.
Airmail shipping to certain countries might be suspended from time to time due to various factors. You may wish to check Hong Kong Post website (https://www.hongkongpost.hk/en/about_us/whats_new/notices/index.html), or contact us if you are in doubt. In case you placed your order and airmail shipping to your country is unavailable, we would be in touch with you to arrange change of shipping method or cancellation of order for full refund at your preference.
Do you ship to PO box?
Where are you shipping from?
When will my order be shipped? / What is your order handling time?
Which carrier do you use to ship my order?
Can I choose expedited shipping method?
How long should I expect to receive my order?
It normally takes around 3 business days for us to handle and ship your order. After it is shipped, the delivery time depends on where the order is shipping to.
Domestic orders in Hong Kong normally delivers in one business day.
International orders (all countries other than Hong Kong) by Air Registered / e-Express normally delivers within 5 to 20 business days. Click here to check out the standard delivery time of Hong Kong Post.
The delivery time is subject to possible delay due to mail processing, flight availability, and progress of customs clearance and aviation security check. The delivery speed is for reference only. There is no guarantee as to the delivery time of the items. Addressee's signature may be required at the time of collection of the postal item.
What does "business day" refer to?
In counting business days, please exclude Saturdays, Sundays and Public Holidays in Hong Kong. For Public Holidays in Hong Kong, please click here.
How is the shipping cost calculated?
Do you offer free shipping?
For international orders, we offer free shipping (by Air Registered/e-Express/Air Parcel) for order over HKD1,000 (approx. USD130).
For domestic orders in Hong Kong, we offer free local shipping (by SF Express) for order over HKD500.