Pre-Order FAQ

When will I receive my item?

Please refer to the individual product listing for the expected shipping schedule.

There is a rare possibility of delays in fulfilling pre-orders due to uncontrollable factors such as customs clearance or supplier's production delays. In such case, we would keep you informed.  

In case there are other reasons that makes us unable to fulfil your order, we would provide a full refund of what you have paid (through the same means of your payment method), or you can opt to exchange for another product of the same value.

If your order includes products with different expected schedule or non pre-order items, we would wait until all products of the order are ready to ship.  If you would like us to ship non pre-order items first, please place your order separately.

Do I have to pay in full?

Pre-orders with total amount below HK$1000 are required to pay in full. Please checkout from our website directly if you pay in full.  

Pre-orders with total amount HK$1000 or above are eligible to split payment. You can choose to pay in full upfront or pay 50% initial payment.  

If you choose to pay 50% initial payment, the remaining amount (and shipping cost if applicable) is payable after the pre-ordered item(s) arrived. Full payment is required before shipping / pickup AND within one month of our WhatsApp/email notice to you. In case full payment is not received within one month of notice, the item will no longer be reserved for you and we do not guarantee that the same item will be available or restocked again in the future.

How to Place Order?

If you pay in full, please checkout from our website directly as usual. 

If you require split payment, please contact us to place order. (IG, FB: @circletape / WhatsApp: 68959106 / email:

Pre-Order Discount

Pre-orders may be eligible for pre-order discount.  Please refer to individual product listings.