Shipping policy

  • Do you ship to my country?

Yes! We ship internationally to all countries. 

We are registered with IOSS so orders shipping to the EU amounting below EUR150 would be charged VAT at checkout and you would not be charged VAT again by your local customs authority. 

Airmail shipping to certain countries might be suspended from time to time due to various factors.  You may wish to check Hong Kong Post website (https://www.hongkongpost.hk/en/about_us/whats_new/notices/index.html), or contact us if you are in doubt.  In case you placed your order and airmail shipping to your country is unavailable, we would be in touch with you to arrange change of shipping method or cancellation of order for full refund at your preference.

  • Do you ship to PO box?

Yes, but the service "Vantage" and other non-postal services do not allow us to ship to PO Box address, so do not choose these shipping services if you need us to ship to PO Box.

  • Where are you shipping from?

We ship from Hong Kong.

  • When will my order be shipped? / What is your order handling time?

Order handling time is normally 3 to 5 business days. 

  • Which carrier do you use to ship my order?

For international orders, we ship by Hong Kong Post (website: http://hongkongpost.hk) and FedEx. 

For domestic orders shipping within Hong Kong, we ship by SF Express.  You can choose to pay the shipping cost in advance at checkout, or to pay by yourself when you receive the package.  
If you would like your order to be shipped by other carriers such as UPS, please contact us by email (info@circletape.com).  Additional shipping cost may apply.

  • Can I choose expedited shipping method?

Yes, our expedited shipping method is FedEx.  We can ship by other courier if you prefer.  Please contact us for price quotation and arrangements.

  • How long should I expect to receive my order?

It normally takes around 3 to 5 business days for us to handle and ship your order.  After it is shipped, the delivery time depends on where the order is shipping to.  

Domestic orders in Hong Kong normally delivers in one business day.

International orders (all countries other than Hong Kong) by Air Registered / e-Express normally delivers within 5 to 20 business days.  Click here to check out the standard delivery time of Hong Kong Post.  

The delivery time is subject to possible delay due to mail processing, flight availability, and progress of customs clearance and aviation security check. The delivery speed is for reference only. There is no guarantee as to the delivery time of the items.  Addressee's signature may be required at the time of collection of the postal item.

  • What does "business day" refer to?

In counting business days, please exclude Saturdays, Sundays and Public Holidays in Hong Kong.  For Public Holidays in Hong Kong, please click here.

  • How is the shipping cost calculated?

Shipping cost depends on the weight of your order and your chosen shipping method.  If you would like to know the exact shipping cost for your order, please add the items into your cart and checkout.  The shipping cost would automatically be calculated.

    • Do you offer free shipping?

    Yes. 

    For international orders, we offer free shipping (by Air Registered/e-Express/Air Parcel) for order over HKD1,500 (approx. USD190).

    For domestic orders in Hong Kong, we offer free local shipping (by SF Express) for order over HKD500.